BUTTE STUFF’S TERMS & CONDITIONS Butte
Stuff terms and conditions apply to all online retail orders placed for
products identified on the company’s website.
read them carefully. By entering the site and placing an order
with us you are accepting the Butte Stuff Terms and Conditions set out
herein. All terms and conditions will be strictly adhered to. The
‘company’ is: Butte Stuff 55 W. Park St. Butte, MT 59701 We
reserve the right to alter, suspend or discontinue any aspect of this web site
or its content or the goods and services available via it. Further, unless
otherwise stated, any new features including new content and or the sale of new
goods, shall be subject to the terms and conditions. Shipping Policy Shipping Butte
Stuff offers USPS Priority Mail service for all online customers. Orders
are shipped Monday through Friday, and take 2-3 days to process, providing
items are in stock and ready to ship.
Closed for Business Butte
Stuff does not process or ship orders on Saturday or Sunday. We are also
closed for New Year’s Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving, and Christmas. If these dates fall on a weekend, we are
closed on the generally accepted observed holiday.
payments must be made at time of purchase and are made subject to acceptance by
you of the site’s terms and conditions.
Butte Stuff accepts Visa, Mastercard, Discover, & American Express. Fulfillment of the order is subject to stock
availability and acceptance of your order, and the company is under no
obligation to fulfill your order. You can place your order by website
or by phone by calling 406-565-1692 Wed thru Saturday 10:00am to 5:00 pm. If you experience any ordering difficulties or have any concerns,
please call or email us. Please ensure you leave the correct contact details.
shown are accurate at a certain date but are subject to change. Any change will
be advised to you where applicable and will be shown on the web site as soon as
prices quoted on this web site are in U.S. Dollars (USD). Payments must be made
in U.S. Dollars. Credit/debit card sales will be charged in your local
billing currency by your credit card provider.
shown exclude postage and packaging, unless otherwise stated.
Shipping Time While
most orders will be processed within 5 days, please allow up to 10 days for
delivery from receipt of orders. Some stock items can be sent by overnight
delivery; an additional charge is made for this. Please contact our office via
email for details.
Not Available For Shipment With
the best intentions in the world, some goods just may not be in stock at the
time you place the order. In the event that we cannot ship your goods within
the time stated, we will contact you to offer you the alternatives or to
provide you with the opportunity to cancel your order.
Refunds, Returns, & Exchanges Butte
Stuff provides high quality items and in an event that you are not satisfied
with an item, we will gladly accept refunds or exchanges up to 14 days from the
ship date. If you have any questions or
concerns regarding your order, (except
where it has been agreed in advance by both the company and the customer)
please contact us via e-mail at firstname.lastname@example.org
or by phone. All refunds or exchanges will be made within 30 working
days from the return of goods in full, excluding any postage or packaging costs
Complaints Should you
feel the need to make a complaint about the services or products provided by
our company or in the efficiency with which your order has been handled please
contact us via email at email@example.com. Such matters will be
acknowledged within 48 hours of receipt and we aim to resolve your complaints
as quickly as possible. Such matters will be treated in the strictest
confidence and you will be kept informed of the progress of the complaint if it
relates to a third party, i.e. couriers. In the event that goods ordered by you
have not been received within 15 working days, please contact
Damage in Transit Sometimes,
though rarely, goods get damaged in transit. If this happens with your shipment
please advise us within 48 hours. However, since we never knowingly ship
damaged goods, we need your help to try to recover our costs from the carrier
wherever possible. If you do receive damaged goods please retain all relevant
documentation so that an insurance claim can be made against the carrier’s
insurers. If you receive a battered parcel, please note your observations on
the delivery form, even before you open the package to examine the contents. If
you are unable to open the damaged package in the presence of the carrier, make
sure that you sign for it as: “Damaged package, goods not yet inspected” or
similar to warn the carrier that a claim may be forthcoming. Whatever the
circumstances please contact us by email with as much detail of the loss or
damage as possible, so that we file a claim with the carrier. Please note: not
all claims are honored by the carrier. Customer will be refunded only if and
when the carrier refunds Butte Stuff. Please DO NOT return damaged goods to Butte
Stuff unless and until requested to do so, as this may incur additional costs
unnecessarily. Butte Stuff is not
responsible for items are damaged in transit during a return.